Shipping policy

Delivery and service

At Home Sweet Soul we focus on product quality, great service and timely delivery. Production times vary according to each product detailed on its' product page. Delivery does not have to be to billing address which is great for ensuring acceptance of the parcel or sending gifts. Home Sweet Soul does not count weekends or public holidays as production days.                                                                                                                                                                                                                                          PLEASE NOTE: Some items expressly our 'Wall Art Mirrors' are bespoke and handcrafted. As such they can take considerably longer to produce. Please allow upto 2 weeks for production, or longer at busier periods. 

                                                                                                                    UK Delivery

Home Sweet Soul uses Royal Mail for most orders under 2kg. This is our standard service and is the default delivery option in the shopping cart. Royal Mail delivers 94% of our orders the next day but occasionally it may take 2-5 days, and in rare cases up to 15 working days. We do however reserve the right to choose another reliable courier service if it is cheaper or can promise a better delivery experience, especially if your item is over 2kg, bulky, or large (approx over 60x40cm),

If we dispatch after 6 pm, parcels are usually picked up the morning after. At this point, unfortunately, no delivery address change can be made. In the case of express delivery, the next working day counts as the first day of delivery.

I we may use other couriers. 
If you require guaranteed faster shipping time please use our guaranteed next day delivery option. Next day delivery service ensures your item arrives the following business day. If your package is over 2kg or especially bulky we use FedEx couriers, for all other packages we use the Royal Mail’s Special Delivery next business day service. The guaranteed delivery choice is available in the shopping basket and incurs an additional charge. We also offer guaranteed Saturday deliveries (excluding business addresses), through Royal Mail and FedEx, for a further fee.

UK non-mainland delivery is available for Royal Mail Recorded and Special Delivery, except in the case of large or bulky items that need a service other than Royal Mail standard recorded. If large or bulky pack to non-UK mainland destination, there may be a remote or over water surcharge in the shopping basket.

Home Sweet Soul is happy to offer shipping outside of the UK. We are an independent family business and unfortunately due to recent frequent changes in shipping law we are no longer able to offer shipping worldwide. Please check before placing your order that we can delivery to your desired country. 
If your order is to be delivered outside the UK or to one of the available international countries you are likely to incur additional charges beyond our control. This could be non-reclaimable customs tax as well as administration fees. We advise checking the specific customs or import duty policies for your delivery country.

Adverse Weather Conditions or World Events

When there are adverse weather conditions or world events, deliveries can be affected. To minimize delays we work closely with both Royal Mail and our other couriers. When your order is dispatched, we will inform you of which courier was used. Information and updates regarding delivery services can be found on corresponding courier websites as well as local news.

In Case Of Postal Strikes

In the case of strikes, some small packages (under 2kg) may still be delivered. Unfortunately, delivery however, is not guaranteed. Atop tips in case of Postal Strikes is to a small upgrade fee if it is available for the couriers special delivery if it is available,